Help & Questions

WHAT IS TACKO?

Tacko is a collection of vintage and collectible objects connected to movement, design and adventure.

We collect objects from the worlds of motoring, motorsport, aviation, sailing, travel, industrial design and beyond — from racing jackets and model cars to instruments, watches, posters, tools and other pieces with a story to tell.

ARE TACKO PRODUCTS NEW OR VINTAGE?

Both.

The collection includes vintage, pre-owned and contemporary objects. Each product listing identifies the item's condition and, where known, its age, maker and history.

Because many Tacko pieces are vintage or previously owned, natural signs of age and use should be expected.

ARE THE ITEMS AUTHENTIC?

We make every effort to accurately identify and authenticate the objects we sell.

Where an item's provenance, manufacturer, model or production period is known, we include this information in the product description.

We do not knowingly sell reproductions or counterfeit goods as originals.

If authenticity is particularly important to a purchase, please contact us before ordering and we can provide any additional information or photographs available to us.

WHAT DOES “VINTAGE CONDITION” MEAN?

Vintage condition means an item may show evidence of its age and previous use.

This can include patina, fading, scratches, marks, wear, discolouration or other imperfections.

For Tacko, these characteristics are often part of what makes an object interesting.

Significant condition issues are noted in the individual product description wherever possible.

CAN I SEE MORE PHOTOS OR GET MORE INFORMATION ABOUT AN ITEM?

Absolutely.

Many of our pieces are unique, so we understand that you may want a closer look before purchasing.

Contact us at hello@tacko.com.au with the product you're interested in and we'll provide additional photographs, measurements or information where available.

ARE TACKO ITEMS ONE-OF-A-KIND?

Many are.

A significant part of the Tacko collection consists of vintage and collectible objects sourced individually. Once an item is sold, it may not be possible to replace it.

If something catches your eye, we recommend not assuming it will still be available later.

DO YOU ACCEPT RETURNS?

Yes. We accept eligible change-of-mind returns within 14 days of delivery.

Items must be returned unused and in the same condition in which they were received.

Return shipping for change-of-mind purchases is the responsibility of the customer.

Please see our Returns & Refunds Policy for full details.

WHAT IF MY ORDER ARRIVES DAMAGED?

Please contact us at hello@tacko.com.au within 48 hours of delivery and send photographs of the item and its packaging.

Please keep the packaging until we've had an opportunity to assess the damage.

If the item has been damaged in transit, we'll work with you to arrange an appropriate remedy.

DO YOU OFFER EXCHANGES?

We don't generally offer direct exchanges because many Tacko pieces are unique or available in very limited quantities.

If you would like a different item, you can return the original item where eligible and place a new order.

HOW LONG DOES SHIPPING TAKE?

Orders are generally dispatched within 2–4 business days.

Delivery times vary depending on your location and the shipping service selected at checkout.

Tracking information will be provided once your order has been dispatched.

DO YOU SHIP INTERNATIONALLY?

Yes, where international shipping is available for the product.

Shipping costs are calculated at checkout based on the destination and the size/weight of the order.

International customers are responsible for any applicable duties, taxes or import charges imposed by their country.

CAN I PICK UP MY ORDER?

Yes, where the product is available for collection.

Tacko is based at:

558 Crown Street
Surry Hills NSW 2010
Australia

Collection availability will be indicated at checkout or can be arranged by contacting us.

CAN I VISIT TACKO IN PERSON?

Yes.

Tacko operates from the Alpha Modern space in Surry Hills, Sydney, where selected pieces can be viewed in person.

For opening hours or to arrange a visit, please contact us before travelling.

DO YOU BUY OR ACCEPT ITEMS FROM THE PUBLIC?

We are always interested in hearing about exceptional objects.

If you have vintage automobilia, motorsport pieces, aviation or sailing objects, design-related collectibles or other unusual pieces that you think might belong in the Tacko collection, get in touch with photographs and details.

Please note that we cannot guarantee that every submission will be suitable for the collection.

CAN I BUY A TACKO ITEM AS A GIFT?

Absolutely.

Many Tacko objects are selected precisely because they're unusual, memorable and difficult to find elsewhere.

If you're buying a gift and aren't sure which item is right, contact us and we'll be happy to help.

DO YOU OFFER GIFT WRAPPING?

Where gift wrapping is available, this will be indicated at checkout or on the product page.

If you're sending an item directly to someone as a gift, let us know and we'll do our best to make the presentation appropriate.

HOW CAN I CONTACT TACKO?

For questions about products, orders, shipping, returns or anything else:

hello@tacko.com.au

We're happy to answer questions about individual objects before you buy.