At Tacko, we select objects for their character, history and condition. Many of our pieces are vintage, collectible or pre-owned, and signs of age, use, patina and manufacture are considered part of their character. Please read the product description and condition notes carefully before purchasing.
CHANGE OF MIND
We accept returns for change of mind within 14 days of delivery, provided:
- The item is unused and in the same condition in which it was received.
- The item is returned with all original packaging, tags and accessories where applicable.
- The item has not been damaged, altered or modified.
- The item is not marked as Final Sale or otherwise stated as non-returnable on the product page.
Please contact us at hello@tacko.com.au before returning an item. Returns sent without prior approval may not be accepted.
Change-of-mind return shipping is the responsibility of the customer. We recommend using a tracked and insured service, as Tacko cannot accept responsibility for items lost or damaged while being returned.
Once the item has been received and inspected, we will issue a refund to the original payment method.
Original shipping charges are non-refundable.
VINTAGE & COLLECTIBLE ITEMS
Many Tacko pieces are vintage, antique, collectible or previously owned. These items may show signs of age or use, including:
- Patina
- Surface marks or scratches
- Fading or discolouration
- Wear to fabrics, leather or finishes
- Minor imperfections
- Signs of previous use
- Manufacturing variations
Where reasonably identifiable, these characteristics are described and photographed on the product page.
These characteristics are not considered faults where they are consistent with the item's age, description and condition.
Please contact us before purchasing if you require additional photographs, measurements or information about an item's condition.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, faulty or is not the item you ordered, please contact us within 48 hours of delivery at hello@tacko.com.au.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Do not dispose of the packaging until we have assessed the issue, as photographs of the packaging may be required when making a claim with the carrier.
Where an item is confirmed to have arrived damaged, faulty or incorrectly supplied, Tacko will arrange an appropriate remedy in accordance with Australian Consumer Law.
Depending on the circumstances, this may include a repair, replacement, refund or other appropriate remedy.
AUSTRALIAN CONSUMER LAW
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
If an item has a major failure or does not meet a consumer guarantee under Australian Consumer Law, you may be entitled to a replacement, repair or refund, depending on the circumstances.
Our change-of-mind policy is separate from these statutory rights.
SALE & FINAL SALE ITEMS
Items specifically identified as Final Sale are not eligible for return due to change of mind.
This does not affect your rights under Australian Consumer Law in relation to faulty, damaged or incorrectly described goods.
Sale items that are not identified as Final Sale remain subject to our standard returns policy.
RETURN PROCESS
To request a return:
1. Contact us at hello@tacko.com.au within 14 days of delivery.
2. Include your order number and the reason for your return.
3. We will provide return instructions where the return is eligible.
4. Carefully package the item and return it using a tracked service.
5. Once received, we will inspect the item.
6. If the return meets the conditions above, your refund will be processed to the original payment method.
Please allow up to 5 business days after we receive your return for the refund to be processed. Your bank or payment provider may take additional time to make the funds available.
EXCHANGES
We do not generally offer direct exchanges due to the limited and one-of-a-kind nature of many Tacko pieces.
If you would like a different item, please return the original item where eligible and place a new order.
INTERNATIONAL RETURNS
International customers are responsible for the cost of returning an item due to change of mind.
Original shipping charges, duties, taxes and other import charges are generally non-refundable for change-of-mind returns.
Where an item is faulty, damaged or incorrectly supplied, Tacko will work with the customer to determine an appropriate remedy.
CONTACT
For any questions about returns, condition or an item before purchasing, please contact:
Tacko
hello@tacko.com.au
Sydney, Australia
We are always happy to provide additional information or photographs where available. For vintage and collectible pieces, we encourage you to ask questions before purchasing if there is anything about an item's condition or specifications that you would like clarified.